How Billing Works
We've simplified our billing practices to increase transparency and streamline our services for providers and patients.
Patient Pay Options
Patient Self-Pay (Cash)
All patients have the option to pay cash for all lab tests; credit card or check payments are preferred. Payment in full is required at the time of service and must accompany the specimen and completed requisition form, otherwise, the specimen cannot be processed.
Please note: SpectraCell no longer accepts or submits claims for commercial or private health insurance, however, an itemized receipt will be issued upon request which patients may use to submit to their insurance provider for reimbursement. A patient can request a receipt after they have received their results by sending an email to email@example.com. Your request will be fulfilled within 48-72 hours.
Special Financing with CareCredit
We are proud to join a network of over 200,000 healthcare providers that have moved towards making medical payments more manageable for patients. The CareCredit card is designed to help you finance your healthcare needs that aren’t covered by insurance— right away.*
With CareCredit, special financing options are available, you pay no up-front costs, no pre-payment penalties, and no fees. It only takes a few minutes to apply for CareCredit and you may receive approval instantaneously.
*Subject to credit approval. Minimum monthly payments required. See carecredit.com for details.
Provider Pay Options
Provider Credit Card on File
This option is for clients who want to pay for the service directly on behalf of their patients. Clients are required to provide a valid credit card to remain on file by completing a credit card authorization form. Tests will be billed at the time the patient specimen is received or shortly thereafter. A detailed billing statement of the charge will be emailed to the client's email address provided on the credit card authorization form. It is the client's responsibility to notify SpectraCell Laboratories if the credit card on file needs to be updated.
If this payment option is selected on the requisition form and there is no credit card on file, the specimen cannot be processed.
Redraws and Refunds
Occasionally, results cannot be generated. Some examples are, but not limited to, delays in shipping, biologic interferences, etc. SpectraCell will communicate with the client or patient to request a sample to be recollected at no additional cost. If requested, a refund can be issued.
Frequently Asked Questions
Find the quickest answers to questions about our billing procedures and support.
You may call our billing department at 1-800-227-5227, Option 4. For a faster response, please send a message to firstname.lastname@example.org.
After you have received your results, you may request an itemized receipt by sending an email to email@example.com. Your request will be fulfilled within 48-72 hours.