Billing Information
Pricing (Updated for 2025)
The pricing varies from provider to provider based on order volume. We have established a 4-Tier pricing that provides a discount for each test ordered based on the tier level you have achieved per your monthly order history.
Upon signing your selected tier pricing agreement, which will be sent to you by your SpectraCell Representative, you will receive a copy via DocuSign for your records. If you have any questions or are unsure about your pricing, please contact your sales representative or reach out to customer service for assistance.
National Credit Card on File & Patient Self-Pay Pricing:
- United States: See Pricing
- Hawaii & Alaska: See Pricing
International Credit Card on File & Patient Self-Pay Pricing:
- Canada & Puerto Rico: See Pricing
- Other than Canada, Puerto Rico, and Asia: See Pricing
- International - Asian Pacific: See Pricing
- International - Japan: See Pricing
Direct-To-Consumer (DTC) Pricing:
We have provided the DTC pricing for your reference in order to determine the price that you will charge your patients. We recommend that you not exceed the prices for each test in order to prevent your patients from circumventing you and ordering directly from our website if our online price is less expensive.
Provider Credit Card on File
This option is for providers who intend to charge their patients directly for their services and prefer that SpectraCell charge their office discounted Tier Pricing. Clients are required to provide a valid credit card to remain on file by completing a Credit Card Authorization Form. Tests will be billed at the time the patient specimen is received. All receipts will be emailed to the email address provided on Credit Card Authorization Form.
Important Notes:
- Payment in full is required at the time of service.
- Specimens will not be processed until payment is received.
- Missing payment must be received within 48 hours of sample collection or the sample will be discarded.
- Client is responsible for all credit card updates and/or changes to ensure there are no issues with processing the payment.
Updating Your Card on File
To update the card on file for your office, please send a request via email to support@spectracell.com. We will then send you a form through DocuSign. Be sure to complete all required fields on the form.
Once submitted, your form will automatically be sent to forms@spectracell.com for processing. After we receive your form, we will update your account accordingly.
If you would prefer to receive the form by fax, just email support@spectracell.com, and we'll send it to you promptly.
Patient Self-Pay
This option is for providers who do not intend to charge their patients and prefer that SpectraCell charges a patient directly. All receipts will be emailed to the patient email address provided on requisition form.
Important Notes:
- Payment in full is required at the time of service.
- Specimens will not be processed until payment is received.
- Missing payment must be received within 48 hours of sample collection or the sample will have to be discarded.
Accepted Payment Methods:
- Credit Card
- HSA/FSA Debit Card
- Check
- Buy Now, Pay Later (CareCredit)
Insurance
SpectraCell no longer accepts or submits claims for government (Medicare / Medicaid) or commercial health insurance, however, an itemized receipt can be issued for patients who pay direct (Patient Self-Pay) upon request which patients may use to submit to their insurance provider for reimbursement.
A patient may request a receipt after they have received their results by sending an email to receipts@spectracell.com. The request will be fulfilled within 48-72 hours.
Refund and Redraw
Occasionally, results cannot be generated. Some examples are, but not limited to, delays in shipping, biologic interferences, etc. SpectraCell will communicate with the client to request a sample to be recollected at no additional cost. If requested, a refund can be issued.
See FAQ section.
Cancellation Policy
Cancelling an Order:
- Within 24 hours of receipt: Full refund.
- After 24 hours: Refund minus $50 processing fee.
- After 48 hours: No refund available.
Contact Us
For any billing inquiries, contact:
- Support: support@spectracell.com
- Receipts: receipts@spectracell.com
- Tel: 713-621-3101
Q: How can I update my card on file with SpectraCell?
A: To update the card on file for your office, please send a request via email to support@spectracell.com. We will then send you a form through DocuSign. Be sure to complete all required fields on the form.
Once submitted, your form will automatically be sent to forms@spectracell.com for processing. After we receive your form, we will update your account accordingly.
If you would prefer to receive the form by fax, just email support@spectracell.com, and we'll send it to you promptly.
Q: My patient is not comfortable writing their card information on the requisition to send in with sample. Can you please contact patient or can patient contact you for payment?
A: SpectraCell reserves the right to hold processing of a sample due to non-payment or insufficient payment. If a patient sample arrives without payment or insufficient payment, the sample will not be processed until payment is received. SpectraCell will contact the ordering provider and/or patient to obtain the missing payment information. Missing payment must be received within 48 hours of when the sample is collected, or the sample will have to be discarded. (For example, if a sample was collected June 1st, we must receive payment no later than 2 pm CT June 3rd in order for the sample to be viable for processing.) Healthcare providers will receive an email notification regarding missing payment.
Q: Can my patient use their Care Credit card?
A: We are proud to join a network of over 200,000 healthcare providers that have moved towards making medical payments more manageable for patients. The CareCredit card is designed to help patients finance their healthcare needs that aren’t covered by insurance— right away.*
With CareCredit, special financing options are available, you pay no up-front costs, no pre-payment penalties, and no fees. It only takes a few minutes to apply for CareCredit and you may receive approval instantaneously.
Click Here: https://go.carecredit.com/consumer/home?sitecode=CCCALDS2X
Q: When am I eligible for a refund or redraw?
A: You are eligible for a refund, or one redraw if you receive either of the following report notifications:
- Non-Responsive Test (NRT) – no results were produced
- Test Not Performed (TNP) – the sample was rejected
Q: How will refunds be issued?
A: Credit card charges will be refunded to the original form of payment to process the transaction. All cash and check payments will be refunded by check.
Q: How can I request a refund?
A: To request a refund, please send an email to support@spectracell.com. All refunds must be requested by the healthcare provider or online ordering customer for the refund to be considered. Any request made other than by the ordering healthcare provider or online ordering customer will not be considered.
Q: When should I submit a refund request?
A: All refund requests must be submitted in writing within 30 days from having received notice of test report outcome. All refund requests submitted 30 days after receipt of the report notification are not eligible for a refund.
Q: Are refunds available for cancellation?
A: Request for a refund due to cancellation, only apply to orders cancelled by a healthcare provider or online ordering customer in a timely manner. (See Cancellation Eligibility)
Q: When am I eligible for a redraw?
A: You would be eligible for a redraw when:
- If the initial test report outcome results in a Non-Responsive Test (NRT), where no results were produced or a Test Not Performed (TNP), where the sample was rejected: the healthcare is eligible for a full refund, or one redraw.
- If the redraw results in a Non-Responsive Test (NRT), the healthcare provider is not eligible for a refund.
Redraws must be performed within 60 days from the date the original report notification was received unless otherwise recommended on the report. Redraws may be subject to additional fees.
Q: What are the additional fees redrawing may be subject to?
A: Phlebotomy redraw and drop shipping fee.
Q: You charged my card on file but I didn’t get a receipt. Can you please email it to me?
A: Please email receipts@spectracell.com firming your account information, date of charge, and amount. We will take care of within 24-48 hours.
Q: Can I be emailed an invoice of all labs paid for by my office for tax purposes?
A: Yes, you can! Please email receipts@spectracell.com and specify the time frame you need the information for, and we'll be happy to assist you.